Privacy Policy

1. Introduction

Welcome to InfiniCode Solution. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share your information when you use our chatbot automation services for Facebook Messenger and Instagram.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, and billing information when you register for our services
• Profile Information: Business details, preferences, and settings you configure in your account
• Communication Data: Messages, feedback, and support requests you send to us
• Payment Information: Credit card details and billing address (processed securely through our payment providers)

2.2 Information Collected Automatically

• Usage Data: Information about how you use our platform, including features accessed, time spent, and actions taken
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, error reports, and performance data
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information (see Section 8)

2.3 Information from Third-Party Platforms

• Facebook & Instagram Data: When you connect your Facebook Page or Instagram account, we collect profile information, page/account details, and message data as authorized by you
• Conversation Data: Messages exchanged between your chatbot and end users, including content, timestamps, and metadata
• Integration Data: Information from CRM systems, analytics tools, and other third-party services you connect to our platform

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our chatbot automation platform
• Process and manage your chatbot conversations
• Enable AI-powered responses and natural language processing
• Facilitate integrations with Facebook Messenger, Instagram, and third-party services

3.2 Service Improvement

• Analyze usage patterns to improve our platform and develop new features
• Train and improve our AI models and algorithms
• Conduct research and development
• Test and troubleshoot new features

3.3 Communication

• Send you service updates, technical notices, and security alerts
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you about changes to our services or policies

3.4 Security and Legal Compliance

• Protect against fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms of service
• Resolve disputes and address violations of our policies

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who perform services on our behalf, including:

• Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics, Mixpanel)
• Email and communication platforms
• Customer support tools

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Protection of our rights and property
• Prevention of fraud or security issues
• Protection of user safety

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement industry-standard security measures to protect your information:

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Account Data: Retained while your account is active and for up to 90 days after account closure
• Conversation Data: Retained for up to 2 years or as configured in your account settings
• Analytics Data: Aggregated analytics data may be retained indefinitely
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes

You can request deletion of your data at any time by contacting us (see Section 13).

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information (right to be forgotten)

7.3 Restriction and Objection

• Restrict processing of your personal information
• Object to processing based on legitimate interests
• Opt-out of marketing communications

7.4 Withdrawal of Consent

• Withdraw consent where processing is based on consent
• Note: Withdrawal does not affect the lawfulness of processing before withdrawal

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

9. Third-Party Services

Our platform integrates with third-party services, including:

• Facebook & Instagram: Subject to Meta's Privacy Policy and Terms of Service
• Payment Processors: Subject to their respective privacy policies
• CRM and Marketing Tools: Each with their own privacy practices

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Compliance with EU-U.S. Data Privacy Framework (if applicable)

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or through our platform for material changes
• Continued use of our services after changes constitute acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: